All purchase orders received by PT. Aviasi Global Nusantara, herein referred to collectively as “AGN”, become a binding contract on the terms set forth upon confirmation of purchase order by AGN No verbal modification hereof shall be effective, no additions, extras or changes shall be binding unless made in writing and signed by an authorized employee of AGN.

The following terms and conditions of sale (“Agreement”) apply to all sales of products from AGN to Buyer. Any dissimilar or additional terms and conditions proposed by Buyer in its purchase order‚ or otherwise‚ are rejected by AGN. Buyer’s assent to this Agreement is conclusively presumed from Buyer’s failure to reasonably object in writing and from Buyer’s acceptance of all or part of the products ordered. With exception of formally executed Long Term Agreements, this Agreement represents the entire agreement of the parties and all proposals‚ negotiations‚ representations or agreements made or entered into prior to or contemporaneously with this Agreement‚ whether verbal or written‚ are cancelled and superseded by this Agreement.

1. DISCREPANCIES. AGN will send an order acknowledgement at the time of order receipt. If acknowledgement is not received or if any details on the acknowledgement do not match Buyer’s purchase order, Buyer must inform AGN immediately. This includes, but is not limited to, part numbers, prices, descriptions, lead times, PO number, etc. If AGN is not notified of such discrepancies, AGN will not be liable for any remedies due to incorrect parts, shipment delays, etc.
2. PRICES. All quotations can be subject to change without notice prior to acceptance. Prices are stated in United States Dollars‚ exclusive of sales‚ use‚ excise or similar taxes, and are subject to any price adjustment necessitated by AGN compliance with any act of government. Any tax or other governmental charge upon the production‚ sale‚ shipment or use of the product which AGN is required to pay or collect from Buyer shall be paid by Buyer to AGN unless Buyer furnishes AGN with a tax exemption certificate acceptable to the appropriate taxing authority. All orders are subject to a $200 PO minimum- some exceptions with apply based on product line. If MOV is waived, this will be agreed upon in writing by AGN in writing prior to accepting PO.
3. PAYMENT. Unless AGN has extended credit terms to Buyer in writing‚ or unless other terms are included in delivery documents issued by AGN for the products‚ payment terms are Cash In Advance in United States Dollars. For CIA orders, quoted lead times are in effect from the date payment is received. Parts will not be ordered nor will existing stock be considered reserved until payment is received. AGN reserves the right to modify or withdraw credit terms at any time without notice and to require guarantees‚ security‚ or payment in advance of the amount of credit involved. If Buyer fails to fulfill the terms of payment‚ AGN may defer further shipment to Buyer or‚ at its option‚ cancel the unshipped portion of Buyer’s order.

4. TERMS OF SHIPMENT‚ ACCEPTANCE. AGN will make products available to Buyer EXW (Incoterms 2010) at AGN pickup location. Upon pickup by Buyer’s designated freight carrier, title to products passes at the same time as risk of loss in accordance with the Incoterm EXW. By accepting products at AGN’s pickup location‚ Buyer agrees that they are free of defects. End items and/or spare parts shall be packed and packaged in accordance with reasonable commercial practice for one-way shipment by air and/or surface transportation. Buyer must inform AGN in advance of any special shipping, packing, or paperwork requirements. AGN will not be liable for any expenses resulting from a receiving quarantine nor customs clearance delays resulting from a failure to inform AGN of such requirements. Material will ship as it becomes ready unless agreed upon in writing prior to PO acceptance. If shipping instructions are not received in a timely manner and shipment is delayed, storage fees may apply and AGN may choose to invoice prior to shipment. In such cases, net terms invoices will be due within net days from date of invoice, regardless of ship date. Any packages which show being tampered with or damaged after leaving AGN dock are the responsibility of the customer, Unless agreed upon in writing by both parties prior to shipping.

5. DATE OF SHIPMENT, LEAD TIME. Shipping dates are given at the best of AGN’s knowledge based upon conditions existing at the time the order is placed, and information furnished by Buyer. AGN will‚ in good faith‚ endeavor to ship by the estimated shipping date but shall not be responsible for any delay or any damage arising from its failure to ship by the estimated shipping date. Furthermore, delivery delays do not constitute grounds for cancellation without penalty. Lead times are subject to change without notice.6.

6. CANCELLATION OF ORDER BY BUYER, RETURN OF PRODUCTS FOR CREDIT. Buyer’s order may not be modified or cancelled except in writing signed by AGN and Buyer. As of Oct 1st 2022 all orders are Non-cancellable/non-returnable and will be subject to a 100% restocking fee unless otherwise agreed upon in writing by AGN at the time of the request. If a return or cancellation is approved, any fees, bank or otherwise, associated with payment of an invoice may not be refunded or credited. Buyer must give notice in writing to AGN within thirty days of collection of the parts (when Parts are provided by AGN EXW) or delivery of the Parts (if other incoterms are previously agreed upon in writing), that some or all of the Parts are defective, paperwork is inadequate or some or all of the Parts are not the Parts ordered (“Non Conforming Parts”), AGN shall, at its option, repair or replace the Parts which are the subject of the Buyer’s notice or refund the price of those Parts in full. If AGN elects to repair, replace or refund the Parts, the Buyer shall, at AGN’s sole discretion: (i) at the AGN’s expense return the Parts (together with the original Trace (as defined below) in the condition in which they were delivered to the Buyer and appropriately packaged for transport in the same manner as when they were delivered to the Buyer; or (ii) at the Buyer’s expense destroy the Non Conforming Parts and provide such proof of their destruction as the AGN shall specify; or (iii) at the Buyer’s expense return the Parts (together with the original Trace (as defined below) in the condition in which they were delivered to the Buyer and appropriately packaged for transport in the same manner as when they were delivered to the Buyer . If the Buyer cancels an Order or stock reservation (in whole or in part) or returns Parts to AGN other than in accordance with this Clause (in which case AGN must first consent in writing to such cancellation or return), AGN shall be entitled to charge the Customer a restocking fee at a minimum 20% of the value of Order / stock reservation (or part-Order / stock reservation) cancelled or the Parts returned. All hardware is shipped on weight and not physical count – no credit will be given for short shipments on hardware.